Reference

Our Legal Terms, Your Account Rights

These are the conditions that govern your account on 988wn — covering how we handle your data, what rules apply to your activity, and where our service is available under local law.

Pakistan-eligible regions onlyJazzCash, Easypaisa, Raast coveredAccount data handled with careContact us to request changes
988wn Our Legal Terms, Your Account Rights
CONTACT OUR TEAM

Reach Us About Any Legal Query

If a clause in our terms is unclear, or you want to exercise a right under our privacy policy — such as requesting your account data or correcting a record — use any of the contact paths below. Our Pakistan support team handles legal and account queries directly.

Team online

Live Chat

Start a chat from any page in your account. This is the quickest path for legal queries, data requests or account condition questions.

Email Support

Send a written request to our support address for data access, record correction or formal legal queries. We respond with a written record for your files.

Account Help Centre

Log into your account, head to Help, and submit a ticket. Use this path for wallet-linked queries involving JazzCash, Easypaisa or Raast transactions.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

Our approach to account security and data handling follows a set of clear internal practices. Here is what each area looks like in practice, so you know exactly what we do and what rights you hold.

Data Retention

We keep your account data while your account is open and for a defined period after closure. You can request a summary of what we hold by contacting support.

Cookie Use

Cookies on 988wn manage your login session and protect your account. We do not use cookies to build advertising profiles or share browsing data with third parties.

Account Security

Your account is protected with OTP verification at login. Any change to your linked JazzCash, Easypaisa or Raast wallet requires a fresh verification step.

Requesting Changes

To correct inaccurate personal data or update your wallet details, contact support through live chat or email. Changes to payment wallets trigger a re-verification process.

Answers to Frequent Policy Questions

These are the policy questions we hear most often from accounts in Pakistan. If your question is not covered here, our support team can address it directly through live chat or email.

They apply to anyone who opens a 988wn account in a region where access is permitted under local law. Availability depends on your location and local regulations.

Contact our support team via live chat or email with a written request. We will compile your account data and share it with you directly through a secure channel.

We collect the transaction reference, amount, and wallet identifier from your JazzCash, Easypaisa or Raast payment. This is used only to credit your account and verify the transfer.

You can request deletion of non-essential data. Some records must be retained for the period required under applicable rules — our support team will explain what applies to your account.

We retain your records for a defined period after account closure as required by applicable regulations. After that period, non-essential data is removed from our active systems.

Submit a correction request through live chat or the Help Centre in your account. For wallet-linked details — JazzCash, Easypaisa or Raast — a re-verification step will follow.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.